Refund Policy
We are pleased to offer refunds and exchanges within 30 days of the purchase. Should you wish to initiate a refund or exchange, please contact us by calling the salon, visiting us in-person with the product, or by sending an email to [email protected].
Returns will only be processed with receipt and are limited to the following situations:
1. Services received cannot be refunded
2. Final sale items cannot be refunded
Booking & Cancellation Policy
To reserve any type of colour appointment a credit card is required. We require 24 hours notice if you are needing to cancel or change your appointment. If 24 hours notice is not given there will be a 50% service fee. Credit cards will never be charged for any other reason and will confidentially stored. We do not offer refunds.
*The Loft Salon Spa & Bar is not responsible for any lost or misplaced personal items.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
